Refund Policy

Last updated: May 2, 2026

We offer a 30-day money-back guarantee on all purchases of SecFrame Explorer (Pro Unlimited subscription and the 30-Day AI Pass).

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all transactions. To request a refund:

• Visit paddle.net and look up your order using the email you used at checkout.
• Or contact our support team and we will assist you.

Refunds are typically processed within 5–10 business days back to the original payment method.